Cempak99 Terms and Conditions – Complete Platform Usage Guide

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("User") and cempak99 ("Platform", "We"). These Terms govern your use of all services, websites, mobile applications and products provided by cempak99.

By accessing or using the cempak99 platform in any way – including browsing the website, downloading the app, registering an account, or making any financial transaction – you automatically agree to be bound by these Terms and any changes made to them from time to time.

These Terms should be read together with the Privacy Policy and Responsible Gaming Guidelines also available on this platform. All such documents form part of the overall agreement between you and cempak99.

To register and use the cempak99 platform, you must meet the following eligibility requirements without exception:

• At least 18 years or have reached the legal gambling age under the laws of your state or country – whichever is higher.
• Possesses the legal capacity to enter into a binding agreement.
• Not a resident or citizen of any country where online gambling is prohibited or where the use of a platform like cempak99 is contrary to local law.
• Not diagnosed with or known to have a compulsive gambling problem.
• Not registering on behalf of another person or using a false identity.

Cempak99 reserves the right to request proof of age and identity at any time. Accounts found not to meet these eligibility requirements will be suspended or terminated immediately, and any remaining balance may be subject to further review before being returned.

Each user is only permitted to hold one active account at cempak99. Multiple account ownership by the same individual is strictly prohibited and may result in the termination of all associated accounts along with the imposition of restrictions.

3.1 Registration Information

You are required to provide accurate, complete, and up-to-date information when registering, including your full name, date of birth, email address, and active mobile number. Any changes to your personal information must be reported to cempak99 within 14 days.

3.2 KYC Process

As part of our commitment to security and regulatory compliance, cempak99 conducts an identity verification process (Know Your Customer) for all members. Required documents include:

• A clear and legible copy of MyKad (front and back)
• A selfie holding your MyKad next to your face
• Proof of current address (utility bill or bank statement not older than three months)
• Proof of the bank account to be used for deposits and withdrawals

The KYC process is typically completed within 24 business hours. cempak99 reserves the right to request additional documents if required for compliance purposes.

3.3 Account Security

You are solely responsible for keeping your password and login credentials secure. Enable two-factor authentication (2FA) for added protection. Never share your account details with anyone. Any unauthorized activity that occurs through your account before you report it to us remains your responsibility.

All financial transactions on the cempak99 platform are processed through approved payment methods. cempak99 does not accept cash payments or transfers through unrecognized third parties.

4.1 Deposits

• The minimum deposit is RM 20 per transaction.
• Successful deposits will be credited to your account within 5–15 minutes, depending on the payment method.
• Cempak99 is not liable for any delays caused by third-party payment processors.
• All deposits must originate from an account registered in the same user's name. Deposits from third parties are not accepted.

4.2 Withdrawals

• The minimum withdrawal is RM 30 per transaction.
• The daily withdrawal limit is RM 50,000 and the weekly limit is RM 200,000.
• All withdrawals are processed to the same payment method used for your original deposit.
• Cempak99 reserves the right to request additional verification for withdrawals exceeding certain limits.
• The first withdrawal for a new account may require a longer processing time due to KYC verification.

Cempak99 offers a variety of bonuses and promotions from time to time. All bonuses are subject to the specific terms and conditions stated alongside each offer. General conditions that apply to all bonuses are as follows:

• Each bonus may only be claimed once per individual, IP address, device or household unless stated otherwise.
• Bonuses cannot be withdrawn directly – they must first meet the specified wagering requirement before a withdrawal is permitted.
• Cempak99 reserves the right to void any bonuses and associated winnings if bonus terms are found to have been violated or abused.
• Using multiple accounts to claim bonuses is prohibited and will result in account termination.
• Cempak99 reserves the right to modify or withdraw any bonus offer at any time without prior notice.

Wagering requirements and specific terms for each bonus will be clearly stated on the relevant promotions page. Please review those terms before claiming any bonus to avoid confusion.

All games available on the cempak99 platform use a Random Number Generation (RNG) system certified by an accredited independent auditing body. Game results are final once displayed on screen.

• Any attempt to manipulate games, exploit software bugs or use automation software is strictly prohibited.
• Wins obtained through unauthorized means or exploitation will be voided and the relevant account will be terminated.
• Cempak99 reserves the right to cancel and refund all bets in a game if a material technical disruption occurs.
• Results displayed on the cempak99 server are final in all game-related disputes.
• Minimum and maximum betting limits vary by game type and game room. Please check the applicable limits before playing.

To maintain a safe and enjoyable gaming environment for all members, the following actions are strictly prohibited on the cempak99 platform:

• Multiple account registrations by the same individual
• Use of a false identity or forged documents
• Money laundering through the cempak99 platform
• Use of automation software, bots or tools that provide an unfair advantage in games
• Attempting to hack, attack, or disrupt the platform's security systems
• Threats, harassment or offensive language directed at cempak99 staff or other users
• Sharing account information with third parties for any purpose
• Exploiting bugs or technical errors for personal gain
• Any action that could damage the reputation or operations of cempak99

Violation of any of the prohibitions above will result in appropriate action including temporary suspension, permanent account termination, forfeiture of remaining funds and/or legal action where applicable.

Cempak99 is committed to protecting the privacy and personal data of all members. The collection, storage, and use of your personal data is governed entirely by our Privacy Policy, available on the Privacy Policy.

In summary, cempak99:

• Collects personal data strictly for registration, identity verification and transaction processing purposes.
• Not selling or disclosing your personal data to third parties for marketing purposes without your consent.
• Uses 256-bit SSL encryption to protect all data transmitted between your browser and our servers.
• Retains your data for the period required under applicable Malaysian law.

Cempak99 reserves the right to suspend or terminate any user account for the following reasons:

• Breach of any terms set out in this document
• Suspicion of fraud, money laundering or other illegal activities
• Failure to complete the KYC process within the stipulated period
• Instructions from regulatory authorities or law enforcement agencies
• Account termination request by the user themselves

9.1 Voluntary Termination

You may close your account at any time by contacting the cempak99 customer support team. Any valid remaining balance will be returned to you once all wagering requirements are met and no transactions are under investigation.

9.2 Termination by Platform

In the event of termination due to a breach of terms, cempak99 reserves the right to hold any remaining balance until the investigation is complete. If no violation is confirmed, the balance will be returned. If a violation is confirmed, cempak99 reserves the right to forfeit part or all of the balance in question.

The cempak99 platform is provided "as is" and "as available". While we strive to ensure the platform is available at all times, cempak99 makes no guarantee that the platform will operate without interruption or error at all times.

• Cempak99 is not liable for any losses caused by technical disruptions, internet connectivity issues, or server failures beyond our control.
• Cempak99 is not liable for any losses arising from account misuse by a third party due to the user's negligence in safeguarding their login credentials.
• Cempak99's liability to any user shall not exceed the total amount deposited by that user in the 30 days preceding the liability claim.

These Terms shall be governed by and interpreted in accordance with the laws of Malaysia. Any dispute arising from or in connection with these Terms shall be resolved through a court of competent jurisdiction in Malaysia.

Cempak99 reserves the right to modify, add, or remove any part of these Terms at any time. Material changes will be communicated to users via their registered email and/or in-app notification at least 7 days before the changes take effect.

Continued use of the cempak99 platform after a change notice is considered acceptance of the modified terms. If you do not agree with any changes, you must stop using the platform and contact us to close your account before the effective date of those changes.

If you have any questions, concerns, or complaints regarding these Terms and Conditions, the cempak99 customer support team is available to assist you at any time.

You can reach us via:

• Live Chat: Available 24/7 via the chat button at the corner of the platform
• Email: [email protected] (replied within 24 business hours)
• Telegram: Through official cempak99 support channels

For formal complaints relating to game outcomes or financial transactions, please include your account number, transaction date and full details of your complaint to expedite the review process.