Cempak99 Privacy Policy – Malaysia User Data Protection

Cempak99 is fully committed to protecting the privacy and security of all users' personal data. This Privacy Policy clearly and transparently explains how we collect, use, store, disclose and protect the information you provide to us when using the cempak99 platform.

We understand that entrusting personal information to any platform is a significant decision. That is why we do not take it lightly. Every decision we make regarding data handling always prioritizes the interests and safety of our users.

This policy applies to all information collected through the cempak99 website, Android and iOS mobile apps, and any official communication channels including email and live chat. It should be read alongside the Terms and Conditions available on the relevant page.

We only collect data that is genuinely necessary to deliver quality services and ensure the platform operates securely. The following are the categories of data we collect:

2.1 Data You Provide Directly

• Identification information: Full name, date of birth, identification card number (MyKad), and passport number where applicable
• Contact information: Email address, mobile number and residential address
• Financial information: Bank account details, payment card numbers (processed securely) and digital wallet information
• Verification documents: MyKad copy, bank statements and other required KYC documents
• Account preferences: Password (stored in hashed format), notification settings, and language preferences

2.2 Automatically Collected Data

• Technical data: IP address, browser type, operating system and application version
• Usage data: Pages visited, session duration, games played, and betting history
• Device data: Unique device identifier, device type and timezone settings
• Location data: Approximate location based on IP address for geographic compliance purposes

The data we collect is used responsibly and only for legitimate purposes. Here are the primary ways your data is used on the cempak99 platform:

• Account management: Creates and maintains your account, processes registration, and verifies identity through the KYC process.
• Transaction processing: Handles deposits, withdrawals, and all financial transactions securely and accurately.
• Service provision: Provides access to all games and platform features you have subscribed to or are eligible to use.
• Security and fraud prevention: Detects and prevents suspicious activity, account misuse, and all forms of fraud.
• Legal compliance: Fulfills our obligations under Malaysian legislation, including PDPA, anti-money laundering (AML) laws, and other regulatory requirements.
• Platform improvements: Analyzes usage patterns to improve overall platform performance, usability, and user experience.
• Service communications: Sends important notifications related to your account, policy changes, transaction confirmations, and security updates.
• Marketing (with consent): Sends promotional offers, latest news, and bonus information to users who have opted in to receive them.

Cempak99 does not sell, rent or trade users' personal data. However, in certain limited situations, we may share data with the following parties to enable our services to operate:

4.1 Third-Party Service Providers

We work with trusted service providers to support platform operations, including payment processors, cloud infrastructure providers, identity verification service providers, and analytics platforms. All these providers are bound by strict confidentiality agreements and are only permitted to use your data for purposes we specify.

4.2 Legal Requirements

We may disclose your data to relevant authorities if required by law, court order, or direction from a legitimate regulatory body. This includes cooperation with investigations related to money laundering or other illegal activities.

4.3 Business Transfers

In the event of a merger, acquisition or sale of business assets, user data may be transferred as part of that transaction. You will be notified before your data becomes subject to a different privacy policy.

Your data protection is our technical priority. cempak99 implements layered security measures that include:

• Data encryption in transit: All communications between your device and our servers are protected with 256-bit SSL/TLS encryption.
• Data encryption at rest: Sensitive data such as financial information and KYC documents are stored in encrypted format.
• Strict access controls: Only authorized personnel with a legitimate need are permitted to access users' personal data.
• Continuous threat monitoring: Intrusion detection systems and security monitoring operate around the clock.
• Regular security audits: Independent security assessments are conducted regularly by certified cybersecurity experts.
• Two-factor authentication (2FA): Available to all user accounts to add an extra layer of protection.

The cempak99 platform uses cookies and similar tracking technologies to enhance user experience and ensure the platform functions correctly. Cookies are small text files stored on your device when you visit our website.

6.1 Types of Cookies We Use

• Essential cookies: Required for core platform functions such as login authentication and session security. These cookies cannot be disabled.
• Performance cookies: Collects information on how users interact with the platform to help us identify and resolve technical issues.
• Functional cookies: Saves your preferences such as language and display settings for a more personalized experience.
• Analytical cookies: Helps us understand aggregate usage patterns to improve platform design and content.

6.2 Managing Cookies

You can manage and delete cookies through your browser settings. However, disabling certain cookies may affect platform functionality. Continued use of the cempak99 platform is considered your consent to the use of cookies as described here.

Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding the personal data we hold about you:

Cempak99 only retains your personal data for as long as necessary to fulfil the purposes stated in this policy or as required by law. The following are general data retention guidelines:

• Active account data: Retained for the duration your account is active and for the required period following account closure.
• Financial transaction records: Retained for a minimum of 7 years in accordance with tax and anti-money laundering legal requirements.
• KYC Documents: Retained for the period specified by the relevant regulatory body, typically 5 to 7 years.
• Access and security logs: Retained for 12 months for security and incident investigation purposes.
• Marketing communication data: Retained until you withdraw consent or request deletion.

When data is no longer needed and there is no legal obligation to retain it, we will securely delete or anonymise it.

The cempak99 platform is exclusively for users aged 18 and above. We do not knowingly or intentionally collect personal data from children or minors.

If we find that personal data has been collected from a minor without our knowledge, the account will be terminated immediately and all related data will be deleted as soon as possible. Any remaining funds may be subject to review before being returned.

Parents or guardians who discover that their child has registered on cempak99 without permission should contact us immediately for assistance.

Cempak99 reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our data processing practices, legal requirements or technological developments.

When material changes are made, we will notify users appropriately through:

• Clear and visible in-app notifications
• Email the address registered to your account
• Updates to this page with a clear revision date

Continued use of the cempak99 platform after the effective date of any changes constitutes your acceptance of the updated privacy policy. We encourage you to review this page periodically.

If you have any questions, concerns, or complaints about how we handle your personal data, the cempak99 privacy team is here to help.

You can reach us through the following channels:

• Live Chat: Available 24/7 via the chat button on the cempak99 platform
• Privacy Email: [email protected] (replied within 3 working days)
• General Support Email: [email protected]

For complaints regarding data protection rights, you may also contact the Department of Personal Data Protection (JPDP) Malaysia as the relevant regulatory authority.